Change is an ongoing task in organizations. For change to happen, managers needs to create more than cognitive understanding: They need to re-invent the organization, find a new narrative.
We help develop customer-centricity by changing the way stakeholders perceive their organization: Shared values and a common understanding of purpose require to listen before you talk. Shallow motivational lingo, meaningless formula, worn-out verbiage will create suspicion rather than followers.
The essence of storytelling is empathy. Emmpathy needs curiosity in people. That’s what CLIPPS is all about.
